By Edvardsson Bo   in Journal of the Academy of Marketing Science

ISSN:0092-0703|39|2|327-339

Springer Publishing Company ‎(2011)‎

Access to resources Favorite 17.66959

By Edvardsson Bo   in Managing Service Quality

ISSN:0960-4529|15|2|127-131

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 17.66959

By Edvardsson Bo   in Managing Service Quality

ISSN:0960-4529|6|1|49-52

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 17.66959

By Edvardsson Bo   in Managing Service Quality

ISSN:0960-4529|8|3|189-197

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 17.66959

By Edvardsson Bo   in Managing Service Quality

ISSN:0960-4529|8|2|142-149

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 17.66959

By Edvardsson Bo   Strandvik Tore   in European Business Review

ISSN:0955-534X|21|4|326-343

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 14.135672

By Friman Margareta   Edvardsson Bo   in Managing Service Quality

ISSN:0960-4529|13|1|20-26

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 14.135672

By Klaus Philipp   Edvardsson Bo   in Journal of Service Management

ISSN:1757-5818|25|2|166-170

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 14.135672

By Edvardsson Bo   Roos Inger   in International Journal of Service Industry Management

ISSN:0956-4233|12|3|251-268

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 14.135672

By Edvardsson Bo   Enquist Bo   in The TQM Magazine

ISSN:0954-478X|18|1|7-21

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 14.135672