By Binder Mario   Clegg Ben   Egel-Hess Wolfgang   in Benchmarking: An International Journal

ISSN:1463-5771|13|6|662-687

Emerald Group Publishing Ltd‎(2006)‎

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By Benton Helen   Binder Mario   Egel-Hess Wolfgang   in International Journal of Learning and Change

ISSN:1740-2875|2|2|145-169

Inderscience Publishers‎(2007)‎

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