By Ekiz Erdogan H.   Au Norman   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|23|3|327-343

Emerald Group Publishing Ltd‎(2011)‎

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By Karatepe Osman M   Ekiz Erdogan H   in Managing Service Quality

ISSN:0960-4529|14|6|476-486

Emerald Group Publishing Ltd‎(2004)‎

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