By Erffmeyer Robert C   Johnson Dale A   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|12|3-4|185-195

Emerald Group Publishing Ltd‎(1997)‎

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By Haugen Susan   Becker D'Arcy   Erffmeyer Robert   in International Journal of Services and Standards

ISSN:1740-8849|1|2|193-205

Inderscience Publishers‎(2004)‎

Access to resources Favorite 11.425426