By Rita Lavikka Industrial Engineering and Management DepartmentAalto University   School of Science   Espoo   FinlandIndustrial Engineering and Management Department Aalto University   School of Science   Espoo   Finland   Riitta Smeds Industrial Engineering and Management Department   Aalto University   School of Science   Espoo   FinlandIndustrial Engineering and Management Department   Aalto University   School of Science   Espoo   Finland   Miia Jaatinen Industrial Engineering and Management Department   Aalto University   School of Science   Espoo   FinlandIndustrial Engineering and Management Department   Aalto University   School of Science   Espoo   Finland   in Business Process Management Journal

ISSN:1463-7154|21|5|1140-1161

Emerald Group Publishing Ltd‎(2015)‎

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