By Ettenson Richard   Turner Kathryn   in Journal of Services Marketing

ISSN:0887-6045|11|2|91-104

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 15.49094

By Ettenson Richard   Klein Jill Gabrielle   in International Marketing Review

ISSN:0265-1335|22|2|199-224

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 13.554573

By Klein Jill Gabrielle   Ettenson Richard   Krishnan Balaji C.   in International Marketing Review

ISSN:0265-1335|23|3|304-321

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 9.681837