By Gremler Dwayne D   Bitner Mary Jo   Evans Kenneth R   in Logistics Information Management

ISSN:0957-6053|8|4|28-34

Emerald Group Publishing Ltd‎(1995)‎

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By Good David J.   Evans Kenneth R.   in European Journal of Marketing

ISSN:0309-0566|35|5-6|549-565

Emerald Group Publishing Ltd‎(2001)‎

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ISSN:0887-6045|22|3|213-223

Emerald Group Publishing Ltd‎(2008)‎

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By Murray Lynn M.   Evans Kenneth R.   in Journal of Services Marketing

ISSN:0887-6045|27|3|207-222

Emerald Group Publishing Ltd‎(2013)‎

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By Gremler Dwayne D.   Bitner Mary Jo   Evans Kenneth R.   in International Journal of Service Industry Management

ISSN:0956-4233|5|2|34-56

Emerald Group Publishing Ltd‎(1994)‎

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By Li Po-Chien   Evans Kenneth R.   Chen Yen-Chun   Wood Charles M.   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|26|6|430-442

Emerald Group Publishing Ltd‎(2011)‎

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By Stan Simona   Evans Kenneth R.   Wood Charles M.   Stinson Jeffrey L.   in Journal of Services Marketing

ISSN:0887-6045|21|5|358-369

Emerald Group Publishing Ltd‎(2007)‎

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