By Faria A.J.   Dickinson John R   in The Journal of Management Development

ISSN:0262-1711|13|1|47-59

Emerald Group Publishing Ltd‎(1994)‎

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By Faria A.J.   Dickinson John R.   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|11|1|66-76

Emerald Group Publishing Ltd‎(1996)‎

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