By Luthans Kyle W   Farner Steve   in The Journal of Management Development

ISSN:0262-1711|21|10|780-793

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 13.261637

By Farner Steve   Luthans Fred   Sommer Steven M   in Managing Service Quality

ISSN:0960-4529|11|5|350-358

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 11.367117