By Edvardsson Bo   Ng Gloria   Choo Zhi Min   Firth Robert   in International Journal of Quality and Service Sciences

ISSN:1756-669X|5|2|171-190

Emerald Group Publishing Ltd‎(2013)‎

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By Firth-Cozens Jenny   Firth Robert A.   Booth Sue   in Clinical Governance: An International Journal

ISSN:1477-7274|8|4|331-336

Emerald Group Publishing Ltd‎(2003)‎

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By Edvardsson Bo   Ng Gloria   Min Choo Zhi   Firth Robert   Yi Ding   in Journal of Service Management

ISSN:1757-5818|22|4|540-556

Emerald Group Publishing Ltd‎(2011)‎

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