By Patrício Lia   Fisk Raymond P.   Cunha João Falcão e   in Managing Service Quality

ISSN:0960-4529|13|6|471-482

Emerald Group Publishing Ltd‎(2003)‎

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By Pinho Nelson   Beirão Gabriela   Patrício Lia   Fisk Raymond P.   in Journal of Service Management

ISSN:1757-5818|25|4|470-493

Emerald Group Publishing Ltd‎(2014)‎

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By Dorsch Michael J.   Fisk Raymond P.   Grove Stephen J.   in The Service Industries Journal

ISSN:0264-2069|34|6|477-494

Routledge Ltd‎(2014)‎

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By Daly Aidan   Grove Stephen J.   Dorsch Michael J.   Fisk Raymond P.   in European Journal of Marketing

ISSN:0309-0566|43|3-4|459-472

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 8.640932

By Lages Cristiana R.   Simões Cláudia M.N.   Fisk Raymond P.   Kunz Werner H.   in Managing Service Quality

ISSN:0960-4529|23|4|272-290

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 8.091609

By Teixeira Jorge   Patrício Lia   Nunes Nuno J.   Nóbrega Leonel   Fisk Raymond P.   Constantine Larry   in Journal of Service Management

ISSN:1757-5818|23|3|362-376

Emerald Group Publishing Ltd‎(2012)‎

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By Fisk Raymond P   in Journal of Services Marketing

ISSN:0887-6045|13|4-5|311-318

Emerald Group Publishing Ltd‎(1999)‎

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By Fisk Raymond P   Grove Stephen J   in European Journal of Marketing

ISSN:0309-0566|30|9|6-12

Emerald Group Publishing Ltd‎(1996)‎

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By Brown Stephen W   Fisk Raymond P   Bitner Mary Jo   in International Journal of Service Industry Management

ISSN:0956-4233|5|1|21-48

Emerald Group Publishing Ltd‎(1994)‎

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By Grove Stephen J   Fisk Raymond P   John Joby   in Journal of Services Marketing

ISSN:0887-6045|17|2|107-121

Emerald Group Publishing Ltd‎(2003)‎

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