By Behara Ravi S   Fontenot Gwen F   Gresham Alicia   in International Journal of Quality & Reliability Management

ISSN:0265-671X|12|3|9-18

Emerald Group Publishing Ltd‎(1995)‎

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By Behara Ravi S.   Fontenot Gwen F.   Gresham Alicia B.   in Total Quality Management

ISSN:1360-0613|13|5|603-611

Routledge Ltd‎(2002)‎

Access to resources Favorite 3.2195637