By Forbes Lukas P.   in Journal of Services Marketing

ISSN:0887-6045|22|4|316-327

Emerald Group Publishing Ltd‎(2008)‎

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By Freling Traci H.   Forbes Lukas P.   in Journal of Product and Brand Management

ISSN:1061-0421|14|7|404-413

Emerald Group Publishing Ltd‎(2005)‎

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By Melancon Joanna Phillips   Forbes Lukas P.   Fugate Douglas   in Journal of Services Marketing

ISSN:0887-6045|29|4|293-301

Emerald Group Publishing Ltd‎(2015)‎

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By Forbes Lukas P.   Kelley Scott W.   Hoffman K. Douglas   in Journal of Services Marketing

ISSN:0887-6045|19|5|280-292

Emerald Group Publishing Ltd‎(2005)‎

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