By Naylor Gillian   Frank Kimberly E.   in Journal of Services Marketing

ISSN:0887-6045|14|4|310-322

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 12.242329

By Naylor Gillian   Frank Kimberly E   in Journal of Services Marketing

ISSN:0887-6045|15|4|270-281

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 3.2449982

By Frank Kimberly E   Lowe D Jordan   Smith James K   in Managerial Auditing Journal

ISSN:0268-6902|16|3|145-150

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 2.3178558