By Frost Frederick A   Kumar Mukesh   in Journal of Services Marketing

ISSN:0887-6045|14|5|358-377

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 12.194887

By Frost Frederick A   Kumar Mukesh   in International Journal of Quality & Reliability Management

ISSN:0265-671X|18|4|371-386

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 12.194887