By Martínez-López Francisco J.   Gázquez-Abad Juan C.   Sousa Carlos M.P.   in European Journal of Marketing

ISSN:0309-0566|47|1-2|115-152

Emerald Group Publishing Ltd‎(2013)‎

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By Sánchez-Pérez Manuel   Sánchez-Fernández Raquel   Marín-Carrillo Gema M.   Gázquez-Abad Juan C.   in The Service Industries Journal

ISSN:0264-2069|27|4|355-369

Routledge Ltd‎(2007)‎

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