By Fairhurst Ann   Gable Myron   Dickinson Roger   in Journal of Services Marketing

ISSN:0887-6045|10|6|18-32

Emerald Group Publishing Ltd‎(1996)‎

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By Thomas Rhonda   Gable Myron   Dickinson Roger   in The International Review of Retail, Distribution and Consumer Research

ISSN:1466-4402|9|1|41-67

Routledge Ltd‎(1999)‎

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By Fiorito Susan S.   Gable Myron   Conseur Amanda   in International Journal of Retail & Distribution Management

ISSN:0959-0552|38|11-12|879-893

Emerald Group Publishing Ltd‎(2010)‎

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