By Dick Gavin   Gallimore Kevin   Brown Jane C   in International Journal of Service Industry Management

ISSN:0956-4233|12|2|114-136

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 11.076607

By Dick Gavin   Gallimore Kevin   Brown Jane C.   in Managing Service Quality

ISSN:0960-4529|12|1|30-42

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 10.153347