By Gan Lydia L.   Maysami Ramin C.   Koh Hian Chye   in Journal of Services Marketing

ISSN:0887-6045|22|4|267-279

Emerald Group Publishing Ltd‎(2008)‎

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By Gan Lydia   Sim C. J.   Tan H. L.   Tan Janice   in Journal of Travel & Tourism Marketing

ISSN:1054-8408|20|3-4|1-19

Haworth Press‎(2007)‎

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