By Ganguli Shirshendu   Roy Sanjit Kumar   in Total Quality Management & Business Excellence

ISSN:1478-3363|24|9-10|1202-1218

Routledge Ltd‎(2013)‎

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By Ganguli Shirshendu   Roy Sanjit Kumar   in The International Journal of Bank Marketing

ISSN:0265-2323|29|2|168-189

Emerald Group Publishing Ltd‎(2011)‎

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By Ganguli Shirshendu   Roy Sanjit Kumar   in Managing Service Quality

ISSN:0960-4529|20|5|404-424

Emerald Group Publishing Ltd‎(2010)‎

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