By Garnefeld Ina   Steinhoff Lena   in Journal of Service Management

ISSN:1757-5818|24|1|64-81

Emerald Group Publishing Ltd‎(2013)‎

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By Blazevic Vera   Hammedi Wafa   Garnefeld Ina   Rust Roland T.   Keiningham Timothy   Andreassen Tor W.   Donthu Naveen   Carl Walter   in Journal of Service Management

ISSN:1757-5818|24|3|294-313

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 8.13467