By Matear Sheelagh   Gray Brendan J   Garrett Tony   in International Journal of Service Industry Management

ISSN:0956-4233|15|3|284-301

Emerald Group Publishing Ltd‎(2004)‎

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By Matear Sheelagh   Osborne Phil   Garrett Tony   Gray Brendan J.   in European Journal of Marketing

ISSN:0309-0566|36|9-10|1058-1075

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 8.163616

By Browning Vicky   Edgar Fiona   Gray Brendan   Garrett Tony   in The Service Industries Journal

ISSN:0264-2069|29|6|741-760

Routledge Ltd‎(2009)‎

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