By Carpinetti Luiz C.R.   Gerólamo Mateus C   Dorta Marcelo   in The TQM Magazine

ISSN:0954-478X|12|5|340-349

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 13.615771

By Carpinetti Luiz C.R.   Buosi Thiago   Gerólamo Mateus C.   in Business Process Management Journal

ISSN:1463-7154|9|4|543-554

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 3.2360673