By Cunningham Lawrence   Young Clifford   Gerlach James   in The Service Industries Journal

ISSN:0264-2069|28|6|719-732

Routledge Ltd‎(2008)‎

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By Cunningham Lawrence F.   Young Clifford E.   Gerlach James   in Journal of Services Marketing

ISSN:0887-6045|23|1|11-23

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 7.619389

By Cunningham Lawrence F.   Gerlach James H.   Harper Michael D.   Young Clifford E.   in International Journal of Service Industry Management

ISSN:0956-4233|16|4|357-372

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 6.0955114