By van Birgelen Marcel   Ghijsen Paul   Semeijn Janjaap   in Managing Service Quality

ISSN:0960-4529|15|6|539-554

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 10.958032

By Gelderman Cees J.   Ghijsen Paul W. Th.   Brugman Marc J.   in International Journal of Public Sector Management

ISSN:0951-3558|19|7|702-714

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 8.218436