By Giannì Giovanni   Franceschini Fiorenzo   in International Journal of Service Industry Management

ISSN:0956-4233|14|3|331-346

Emerald Group Publishing Ltd‎(2003)‎

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By Franceschini Fiorenzo   Galetto Maurizio   Giannì Giovanni   in International Journal of Quality & Reliability Management

ISSN:0265-671X|21|1|32-50

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 12.314285