By Gore Julie   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|7|2|19-23

Emerald Group Publishing Ltd‎(1995)‎

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By Kyriakidou Olympia   Gore Julie   in Benchmarking: An International Journal

ISSN:1463-5771|12|3|192-206

Emerald Group Publishing Ltd‎(2005)‎

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