By Gouthier Matthias   Giese Andreas   Bartl Christopher   in Managing Service Quality

ISSN:0960-4529|22|5|447-464

Emerald Group Publishing Ltd‎(2012)‎

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By Gouthier Matthias H.J.   Rhein Miriam   in Journal of Service Management

ISSN:1757-5818|22|5|633-649

Emerald Group Publishing Ltd‎(2011)‎

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By Gouthier Matthias   Kleppel Christoph   Wehninck Rembert Schulze   Luhn Achim   Kremer Anja   in International Journal of Technology Intelligence and Planning

ISSN:1740-2832|2|2|142-159

Inderscience Publishers‎(2006)‎

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