By Houston Lawrence   Grandey Alicia A.   in Industrial and Organizational Psychology

ISSN:1754-9426|6|4|433-437

Blackwell Publishing‎(2013)‎

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By Grandey Alicia   Rafaeli Anat   Ravid Shy   Wirtz Jochen   Steiner Dirk D.   in Journal of Service Management

ISSN:1757-5818|21|3|388-412

Emerald Group Publishing Ltd‎(2010)‎

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