By McCollough Michael A.   Gremler Dwayne D.   in Managing Service Quality

ISSN:0960-4529|14|1|58-74

Emerald Group Publishing Ltd‎(2004)‎

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By Gremler Dwayne D.   Brown Stephen W.   in International Journal of Service Industry Management

ISSN:0956-4233|10|3|271-293

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 14.906713

By Gremler Dwayne D.   Bitner Mary Jo   Evans Kenneth R.   in International Journal of Service Industry Management

ISSN:0956-4233|5|2|34-56

Emerald Group Publishing Ltd‎(1994)‎

Access to resources Favorite 12.192564

By Tronvoll Bård   Brown Stephen W.   Gremler Dwayne D.   Edvardsson Bo   in Journal of Service Management

ISSN:1757-5818|22|5|560-585

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 12.192564

By Delcourt Cécile   Gremler Dwayne D.   Riel Allard C.R. van   Birgelen Marcel van   in Journal of Service Management

ISSN:1757-5818|24|1|5-24

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 10.856594

By Gremler Dwayne D   Bitner Mary Jo   Evans Kenneth R   in Logistics Information Management

ISSN:0957-6053|8|4|28-34

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 3.3399262

By Gremler Dwayne D   Gwinner Kevin P   Brown Stephen W   in International Journal of Service Industry Management

ISSN:0956-4233|12|1|44-59

Emerald Group Publishing Ltd‎(2001)‎

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