By Grigg Nigel Peter   Walls Lesley   in International Journal of Quality & Reliability Management

ISSN:0265-671X|24|4|347-369

Emerald Group Publishing Ltd‎(2007)‎

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By Jayamaha Nihal Palitha   Grigg Nigel Peter   Mann Robin Stephen   in Measuring Business Excellence

ISSN:1368-3047|15|1|20-33

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 12.228354