By Gryszkiewicz Lidia   Giannopoulou Eleni   Barlatier Pierre-Jean   in International Journal of Services, Economics and Management

ISSN:1753-0822|5|1-2|125-153

Inderscience Publishers‎(2013)‎

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By Giannopoulou Eleni   Gryszkiewicz Lidia   Barlatier Pierre-Jean   in Managing Service Quality

ISSN:0960-4529|24|1|23-44

Emerald Group Publishing Ltd‎(2014)‎

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