By Kenney Jacqueline L.   Gudergan Siegfried P.   in Journal of Knowledge Management

ISSN:1367-3270|10|4|43-58

Emerald Group Publishing Ltd‎(2006)‎

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By Gudergan Siegfried P.   Ellis R. Susan   in Journal of Customer Behaviour

ISSN:1475-3928|6|3|249-267

Westburn Publishers Ltd‎(2007)‎

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By Gudergan Gerhard P.   Gudergan Siegfried P.   in International Journal of Innovation and Learning

ISSN:1471-8197|1|3|227-239

Inderscience Publishers‎(2004)‎

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By Ellis R. Susan   Johnson Lester W.   Gudergan Siegfried P.   in International Journal of Services Technology and Management

ISSN:1460-6720|6|1|91-100

Inderscience Publishers‎(2005)‎

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