By Cappelli Lucio   Guglielmetti Roberta   Mattia Giovanni   Merli Roberto   Renzi Maria Francesca   in Benchmarking: An International Journal

ISSN:1463-5771|18|4|490-509

Emerald Group Publishing Ltd‎(2011)‎

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By Cappelli Lucio   Guglielmetti Roberta   Mattia Giovanni   Merli Roberto   Renzi Maria Francesca   in The TQM Journal

ISSN:1754-2731|22|3|267-284

Emerald Group Publishing Ltd‎(2010)‎

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