By Hashemi Novin   Hajiheydari Nastaran   in International Journal of Electronic Customer Relationship Management

ISSN:1750-0664|6|3-4|274-291

Inderscience Publishers‎(2012)‎

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By Hajiheydari Nastaran   Zarei Behrouz   in Journal of Modelling in Management

ISSN:1746-5664|8|2|155-170

Emerald Group Publishing Ltd‎(2013)‎

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