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ISSN:0956-4233|17|5|409-429

Emerald Group Publishing Ltd‎(2006)‎

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ISSN:0956-4233|13|2|163-180

Emerald Group Publishing Ltd‎(2002)‎

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ISSN:0267-257X|16|1-3|29-54

Routledge Ltd‎(2000)‎

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By Mustak Mekhail   Jaakkola Elina   Halinen Aino   in Managing Service Quality

ISSN:0960-4529|23|4|341-359

Emerald Group Publishing Ltd‎(2013)‎

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By NÃtti Satu   Halinen Aino   Hanttu Niina   in International Journal of Service Industry Management

ISSN:0956-4233|17|4|304-319

Emerald Group Publishing Ltd‎(2006)‎

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