By Hamer Lawrence O.   in Journal of Services Marketing

ISSN:0887-6045|20|4|219-232

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 17.984283

By Liu Ben Shaw-Ching   Sudharshan D   Hamer Lawrence O   in Journal of Services Marketing

ISSN:0887-6045|14|2|160-177

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 2.7482893