By Benoit William L.   Hansen Glenn J.   Verser Rebecca M.   in Communication Monographs

ISSN:0363-7751|70|4|335-350

Routledge Ltd‎(2003)‎

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By Kramer Michael W.   Meisenbach Rebecca J.   Hansen Glenn J.   in Journal of Applied Communication Research

ISSN:0090-9882|41|1|18-39

Routledge Ltd‎(2013)‎

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