By Krishnan Balaji C   Hartline Michael D   in Journal of Services Marketing

ISSN:0887-6045|15|5|328-342

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 13.152873

By Hartline Michael D.   in Journal of Services Marketing

ISSN:0887-6045|29|2|112-123

Emerald Group Publishing Ltd‎(2015)‎

Access to resources Favorite 4.4170895