By Lima Rui M.     Silva o Mello Da   Hattum-Janssen Natascha Van   Simã Simone Borges   Monteiro o     Fé o Carlos   Souza lix De   in International Journal of Services and Operations Management

ISSN:1744-2370|11|3|292-313

Inderscience Publishers‎(2012)‎

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