By Heskett James L   in Managing Service Quality

ISSN:0960-4529|12|6|355-357

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 17.700087

By Heskett James L   in International Journal of Physical Distribution & Logistics Management

ISSN:0960-0035|24|4|4-10

Emerald Group Publishing Ltd‎(1994)‎

Access to resources Favorite 17.700087

By Heskett James L.   in Journal of Service Management

ISSN:1757-5818|25|3|298-309

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 4.5048976

What Great Service Leaders Know and Do‎

By Heskett James L.; Sasser W. Earl; Schlesinger Leonard A.  

ISBN:9781626565852

Berrett Koehler‎(2015)‎

Access to resources Favorite 2.815561