By Hocutt Mary Ann   in International Journal of Service Industry Management

ISSN:0956-4233|9|2|189-200

Emerald Group Publishing Ltd‎(1998)‎

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By Hocutt Mary Ann   Bowers Michael R.   Donavan D. Todd   in Journal of Services Marketing

ISSN:0887-6045|20|3|199-207

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 11.803284