By Hoffman Joyce M   Mehra Satish   in International Journal of Quality & Reliability Management

ISSN:0265-671X|16|1|72-84

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 13.871761

By Hoffman Joyce M   Mehra Satish   in International Journal of Service Industry Management

ISSN:0956-4233|11|4|365-373

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 13.871761

By Mehra Satish   Hoffman Joyce M   Sirias Danilo   in International Journal of Operations & Production Management

ISSN:0144-3577|21|5-6|855-876

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 11.890081