By Hoffman K Douglas   Kelley Scott W   in European Journal of Marketing

ISSN:0309-0566|34|3-4|418-433

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 11.615328

By Hoffman K Douglas   Kelley Scott W   Rotalsky Holly M   in Journal of Services Marketing

ISSN:0887-6045|9|2|49-61

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 9.67944

By Hoffman K Douglas   Kelley Scott W   Chung Beth C   in Journal of Services Marketing

ISSN:0887-6045|17|4|322-340

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 9.67944

By Kelley Scott W   Hoffman K Douglas   Carter Sheila   in Journal of Services Marketing

ISSN:0887-6045|13|6|469-480

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 9.67944

By Hopkins Shirley A   Hopkins Willie E   Hoffman K Douglas   in Managing Service Quality

ISSN:0960-4529|15|4|329-343

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 9.67944

By Hoffman K. Douglas   Kretovics Mark A.   in Innovative Higher Education

ISSN:0742-5627|29|2|103-120

Springer Publishing Company ‎(2004)‎

Access to resources Favorite 3.418368

By Chung-Herrera Beth G.   Gonzalez Gabriel R.   Hoffman K. Douglas   in Journal of Services Marketing

ISSN:0887-6045|24|2|128-141

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 2.4416914

By Forbes Lukas P.   Kelley Scott W.   Hoffman K. Douglas   in Journal of Services Marketing

ISSN:0887-6045|19|5|280-292

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 2.4416914