By Hivner Walter   Hopkins Willie E   Hopkins Shirley A   in European Journal of Innovation Management

ISSN:1460-1060|6|2|80-89

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 13.590983

By Moore L Gary   Hopkins Willie E   Hopkins Shirley A   in Managing Service Quality

ISSN:0960-4529|8|2|133-141

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 11.325819

By Hopkins Shirley A   Hopkins Willie E   Hoffman K Douglas   in Managing Service Quality

ISSN:0960-4529|15|4|329-343

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 11.325819

By Hopkins Shirley A.   Nie Winter   Hopkins Willie E.   in International Journal of Quality & Reliability Management

ISSN:0265-671X|21|4|362-376

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 2.836988