By Espejo Raul   Bowling Diane   Hoverstadt Patrick   in Kybernetes: The International Journal of Systems & Cybernetics

ISSN:0368-492X|28|6-7|661-678

Emerald Group Publishing Ltd‎(1999)‎

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By Hoverstadt Patrick   Kendrick Ian   Morlidge Steve   in Measuring Business Excellence

ISSN:1368-3047|11|1|27-32

Emerald Group Publishing Ltd‎(2007)‎

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