By Hubbert Amy R   Sehorn Annette Garcia   Brown Stephen W   in International Journal of Service Industry Management

ISSN:0956-4233|6|1|6-21

Emerald Group Publishing Ltd‎(1995)‎

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By Bitner Mary Jo   Faranda William T.   Hubbert Amy R.   Zeithaml Valarie A.   in International Journal of Service Industry Management

ISSN:0956-4233|8|3|193-205

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 2.3961306