By Heidkamp Bettina   Pohl Alexandra   Schiek Ulrich   Klinkenberg Frank   Hynynen Juha   Sieber Andreas   Christ Peter   Owens Thomas   Cosmas John   Itagaki Takebumi   Sun Frank   in International Journal of Services and Standards

ISSN:1740-8849|1|2|228-242

Inderscience Publishers‎(2004)‎

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