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ISSN:0953-4814|27|2|206-231

Emerald Group Publishing Ltd‎(2014)‎

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By Lay Gunter   Copani Giacomo   Jäger Angela   Biege Sabine   in Journal of Service Management

ISSN:1757-5818|21|5|715-726

Emerald Group Publishing Ltd‎(2010)‎

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