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By Pádua Silvia Inês Dallavalle de Costa Janaina Mascarenhas Hornos da Segatto Mayara Júnior Melchior Aparecido de Souza Jabbour Charbel José Chiappetta in Business Process Management Journal
ISSN:1463-7154|20|2|247-271
Emerald Group Publishing Ltd(2014)
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